At Hrollshoes, we want you to be completely satisfied with your purchase. If you are not happy with your items, please review our Returns & Refunds policy below.
Return Eligibility
You may return items within 30 days of the purchase date for a full refund, provided they meet the following conditions:
- Items must be unused, unworn, and in their original packaging with all tags attached.
- Items must not be final sale or clearance items, unless otherwise specified.
How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Email our customer service team at [email protected] to request a return authorization.
- Prepare Your Package: Pack the items securely in their original packaging, including any accessories and documentation.
- Shipping the Return: Use a trackable shipping service to send your return to the address provided by our customer service team.
Return Shipping Costs
Customers are responsible for the return shipping costs unless the return is due to a defective or incorrect item. In such cases, we will cover the return shipping.
Refund Process
Once we receive your returned items, we will process your refund within 5-7 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank to process the refund.
Exchanges
We currently do not offer direct exchanges. If you would like a different size or color, please return the original item for a refund and place a new order.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receipt at [email protected]. We will assist you with a replacement or refund.
Changes to This Policy
We may update this Returns & Refunds Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns regarding our Returns & Refunds policy, please reach out to us:
Hrollshoes
Address:206, Building 3, Zhonggang Plaza (B), Exhibition Bay, No. 83, Zhanjing Road, Zhancheng Community, Fuhai Street, Bao’an District, Shenzhen,China
Phone:+86 16538702091
Email:[email protected]