1. What is Hrollshoes’ return policy?
You can return items within 30 days of purchase for a full refund, provided they are unused and in their original packaging. For more details, please refer to our Returns & Refunds Policy.
2. How long does it take to process my return?
Once we receive your returned items, we will process your refund within 5-7 business days. The refund will be issued to the original payment method.
3. Do you offer exchanges?
We do not offer direct exchanges. If you need a different size or color, please return the original item for a refund and place a new order.
4. What shipping options are available?
We offer Standard, Expedited, and Express shipping options. Shipping costs are calculated at checkout based on the selected method.
5. How can I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to monitor your shipment on our website.
6. Do you ship internationally?
Yes, we offer international shipping to select countries. Additional shipping fees and customs duties may apply.
7. What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other secure payment methods. All transactions are processed securely.
8. How can I contact customer service?
You can reach our customer service team at [email protected] by calling +86 16538702091. We are here to assist you!
9. What should I do if I receive a damaged or defective item?
Please contact us within 7 days of receipt at [email protected] or +86 16538702091, and we will assist you with a replacement or refund.
10. How do I unsubscribe from your mailing list?
If you wish to unsubscribe from our mailing list, please click the “unsubscribe” link at the bottom of our emails or contact us directly for assistance.